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Although not set in stone material-wise, most of our jewellery is made of 925 sterling silver, and the stones range from cubic zirconia to moissanite and other precious stones.

About Sterling Silver:

925 sterling silver is a popular and valuable metal widely used in the creation of jewellery, silverware, and various decorative items. The "925" in its name refers to its composition, as it contains 92.5% pure silver and 7.5% other metals, usually copper. This specific ratio makes it an ideal material for various purposes, and it offers numerous benefits, some of which include:

• Durability: The addition of copper in 925 sterling silver enhances its strength and durability. This makes it more resistant to damage, bending, and deformation compared to pure silver, ensuring your jewellery or silverware maintains its shape and appearance for a long time.

• Hypoallergenic: Many people have allergies or sensitivities to certain metals, causing skin irritation. 925 sterling silver is generally hypoallergenic, making it a safer option for individuals with sensitive skin, reducing the risk of allergic reactions.

• Timeless Beauty: 925 sterling silver possesses a timeless and elegant appearance, making it a classic choice for various jewellery pieces like rings, bracelets, necklaces, and earrings. Its lustrous shine adds a touch of sophistication to any outfit.

• Versatility: Due to its malleability and ductility, silversmiths can easily craft intricate and detailed designs using 925 sterling silver. This versatility allows for a wide array of jewellery styles and intricate patterns to be produced.

• Investment Value: Silver, including 925 sterling silver, is considered a precious metal and can hold value over time. As a result, investing in quality sterling silver pieces is a potential investment, especially when silver prices fluctuate in the market.

• Tarnish Resistance: While silver can tarnish over time due to oxidation, the presence of copper in 925 sterling silver helps resist tarnishing to a certain extent. Proper care and storage can significantly prolong its shine and appearance.

• Affordability: Compared to other precious metals like gold or platinum, 925 sterling silver is more affordable while still offering an attractive and luxurious look. This makes it an excellent choice for those seeking high-quality jewellery at a more budget-friendly price point.

• Low Maintenance: Maintaining 925 sterling silver jewellery is relatively simple. Regular cleaning and storing in anti-tarnish pouches or boxes can keep the pieces looking radiant and beautiful for years.

We are delighted to inform you that we offer personalised and bespoke design services to create unique and one-of-a-kind pieces that perfectly reflect your individual style and preferences.

Our team of skilled and experienced designers takes great pride in turning your vision into reality. Whether you have a specific design in mind or need assistance in conceptualising the perfect piece, we are here to guide you through the entire custom design process.

Here's how our custom design process typically works:

• Consultation: We start by scheduling a personalised consultation to understand your ideas, inspirations, and any specific elements you want to incorporate into the design. Our experts will also offer insights and suggestions to ensure the final piece aligns with your taste and lifestyle.

• Sketching and Conceptualization: Based on our discussions, our designers will create initial sketches and renderings of the proposed design. These sketches will serve as a starting point, and we encourage open communication during this stage to fine-tune the design to your satisfaction.

• Material Selection: You will have the opportunity to select the metals and gemstones to be used in the piece. We offer a wide range of high-quality materials to suit various budgets and preferences.

• Creation: Once the design is finalised and materials are chosen, our skilled artisans will meticulously craft the piece by hand, ensuring every detail is precisely executed.

• Quality Assurance: Before delivering the finished piece, it undergoes a thorough quality inspection to guarantee that it meets our strict standards of excellence.

• Delivery: Upon completion, we will notify you and ensure that your jewellery is securely delivered to your preferred location.

Please note that the timeline for custom designs may vary depending on the complexity of the project, but we always strive to deliver your custom piece in a timely manner without compromising on quality.

We understand that creating custom jewellery is a special and meaningful experience, and we are committed to making the process as enjoyable and memorable as possible for you.

If you would like to proceed with a custom design or have any further questions, please feel free to contact us. We look forward to the opportunity of creating a truly unique and cherished piece that reflects your individuality.

• To determine the perfect size for your ring, it's essential to consider its origin. In the English-speaking world, you'll encounter two primary sizing systems, depending on the store's location: North American ring sizing and international ring sizing.

  North American ring sizing is commonly used in countries such as Mexico, Canada, and the United States. Conversely, the rest of the English-speaking world, including the UK, Ireland, Australia, and New Zealand, follows a different ring sizing system. It's noteworthy that here in South Africa, we utilize the same ring sizing system as the UK, Ireland, Australia, and New Zealand. Therefore, understanding the origin of your ring will help ensure a proper fit and a delightful jewellery experience.

  Finding the perfect fit for your ring is essential to ensure comfort and confidence in your jewellery. Determining your ring size at home is quick and easy with these simple steps:

  Option 1: Measure with a String

  1. Take a piece of string or a thin strip of paper.
  2. Wrap the string or paper around the base of your finger. Make sure it's not too tight or too loose.
  3. Mark the point where the string or paper overlaps.
  4. Measure the length in millimetres using a ruler.
  5. Match the measurement to the closest ring size using our size chart.

  Option 2: Measure a Current Ring

  1. If you already have a ring that fits the intended finger, place it on a ruler.
  2. Measure the inside diameter of the ring in millimetres.
  3. Match the diameter to the closest ring size on our size chart.

  Remember, fingers may vary in size throughout the day due to temperature and other factors. It's best to measure your ring size during the late afternoon or evening when your fingers are at their largest.

  If you're still unsure about your ring size, feel free to contact our customer support team. We'll be happy to assist you and ensure you find the perfect fit for your desired jewellery piece.

Cancellation:

1. Contact Customer Support: Reach out to our customer support team either by phone or email and provide them with your order details. They will guide you through the cancellation process and assist you further.
2. Time Sensitivity: Please note that we process orders promptly to ensure timely deliveries. If your order has already been shipped, we won't be able to cancel it. 

Order Changes:

1. Contact Customer Support: If you need to modify your order (e.g., change the item, size, or shipping address), get in touch with our customer support team immediately with your order details.
2. Timely Requests: We'll do our best to accommodate your request for changes. However, if your order is already in the processing stage or has been shipped, we might not be able to make alterations.

Please remember that quick communication is essential for cancellations or changes. Our team is here to assist you, and we'll strive to make the process as smooth as possible. Don't hesitate to contact us if you have any questions or need further assistance with your order. Thank you for choosing us for your jewellery purchase!

Unfortunately, we do not offer refunds or accept returns. However, if you are not completely satisfied with your purchase and wish to exchange the item, we encourage you to reach out to us within two weeks of the delivery date. Please note that exchange requests beyond this period may not be accommodated.

For exchanges, a shipping fee will be incurred, which will be the responsibility of the customer. Kindly ensure that the item is in its original condition, unworn, and with all original packaging and tags intact for a successful exchange process.

Additionally, all jewellery items on sale are final sales, and therefore, we are unable to accept returns or exchanges for these items. Please carefully review your selection before completing the purchase.

Our team is committed to providing exceptional customer service and will be happy to assist you with any inquiries or concerns regarding your purchase. Should you have any questions or require further clarification, please don't hesitate to contact us. Thank you for choosing our jewellery, and we look forward to serving you with exquisite pieces and an enjoyable shopping experience.